Your customers get an answer right away
Our AI agent handles most inquiries automatically and escalates urgent cases to your team (Slack or Teams). Go live in 14 days.
Integrates with all your channels
Customer service at scale is demanding
Customer-focused businesses face unique challenges managing volume, peak periods, and sensitive cases.
Overwhelmed Teams
Your support team is stretched thin, responding to the same questions over and over again.
Missed Inquiries
Customers reach out on multiple channels, and messages slip through the cracks.
Rising Costs
Hiring more agents is expensive, and turnover makes it hard to maintain quality.
Language Barriers
Serving bilingual markets requires agents who can communicate in multiple languages.
Intelligent automation, tailored to your reality
Our AI agent responds to customers, clarifies the request (up to three questions), and hands off to your team when needed.
Intelligent Response
AI responds to customer inquiries with accurate, helpful information based on your knowledge base.
Max 3 qualifying questions before handoff
Smart Triage
Automatically categorize inquiries as P1, P2, or P3 based on urgency and route accordingly.
Instant Escalation
When human help is needed, get notified instantly via Slack or Microsoft Teams.
Client Portal
Review all conversations, analytics, and insights in your dedicated Notion portal.
True Omnichannel
One AI agent that works across all your customer communication channels.
Your AI Transformation, Made Simple
We handle the implementation. You validate the rules. Quick start.
Connect Channels
Link your communication channels to our platform in minutes.
Train Your AI
Upload your knowledge base, FAQs, and brand guidelines.
Configure Rules
Set up triage priorities and escalation workflows.
Go Live
Launch your AI agent and start handling inquiries automatically.
One platform, same logic across all your channels
Choose your channel modules to connect where your customers reach out, without multiplying tools and processes.
Website
Perfect for website-first businesses.
Social
Engage customers on social media platforms.
Messaging
Meet customers on their favorite messaging apps.
Google Local
Respond directly from Google Business Profile.
E-commerce
Integrate with your online store platforms.
Hospitality
Handle booking and travel platform inquiries.
Full Omnichannel
Cover all channels with a single subscription.
Why high-performing organizations are switching to AI
Concrete impact from day one: reduced workload, clearer triage, better-managed escalations, improved customer experience.
of inquiries handled automatically
availability, no breaks needed
Go live in 14 days
Organizations transforming with Hoffman
Simple pricing, designed for omnichannel
Select your plan, then activate your channels with modules.
GOOD
Base volume
payable 50/50
with 6-month commitment
- 5,000 IME included per month
- 1 language included
- Notion client portal
- Email support
- P1/P2/P3 triage
BETTER
Best value
payable 50/50
with 6-month commitment
- 20,000 IME included per month
- 2 modules of your choice included
- 1 recommended bonus module
- Priority Slack support
- Custom triage rules
- Notion client portal
BEST
For scaling
payable 50/50
with 6-month commitment
- 50,000 IME included per month
- 4 modules of your choice included
- Multi-site included (up to 3)
- Dedicated success manager
- Custom integrations
- Notion client portal
Channel Modules
$190/mo per module
$990 activation per module
Delivery: 5 business days per wave
- Social (Instagram DMs + Messenger)
- Real-Time (Live chat + SMS)
- Google Local (Google Business Messages)
- Help Center (portal + deflection)
- Voice (callback triage)
- Reviews & Reputation (Google)
Languages
1 language included (EN or FR)
Additional language: $290/mo + $990 setup
All plans include setup and onboarding.
A consistent customer experience, whatever your sector
Designed to address the challenges of experience and leisure centers, retailers and franchises, and membership organizations, associations, cities, and institutions.
Experience & Leisure
Perfect for venues that handle high volumes of visitor inquiries.
Retailers & Franchises
Ideal for multi-location businesses with consistent support needs.
Organizations & Institutions
Great for organizations with member communication needs.
Got Questions? We Have Answers
Everything you need to know about our AI customer service agent.
Still have questions?
Contact our teamReady to Transform Your Customer Service?
Join businesses that are handling 80% of inquiries automatically with AI.
- Go live in 14 days
- No long-term contracts required
- Dedicated onboarding support
- Cancel anytime
Schedule your 15-minute demo
Fill out the form and we'll be in touch within 24 hours.